| Support |
- Hardware & software installation
- Telephone & onsite support
- Within 4 hours response time
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| Software upgrades |
- Workstation applications
- Server applications
|
| User Access |
- Create User access & accounts
- Troubleshoot user access
|
| Server Monitoring |
- Performance monitor
- Service availability
- Proactive notification
|
| Site Backup |
- Maintain & monitor backup system
- Setup backup routines
|